Terms of service
1. HIRE TERMS
1.1 Silva & Co Events agrees to hire event styling items ("Hire Items") to the Client for a period of 48 hours unless otherwise agreed in writing.
1.2 Hire Items may include, but are not limited to: plinths, champagne towers and trays, floral arrangements, wishing wells, props, candles, linen, and other event styling decor.
1.3 Standard hire is based on a dry hire service unless delivery is arranged as outlined in Clause 4.
1.4 Pick-up and drop-off locations for dry hire are Miranda, Pyrmont, or Wollongong, as confirmed prior to hire.
2. COLLECTION AND RETURN
2.1 The Client is responsible for collecting and returning all Hire Items at the agreed time and location if opting for dry hire.
2.2 All items must be returned in their original condition, clean, undamaged, and fully intact.
2.3 Late returns may incur additional hire fees at the discretion of Silva & Co Events.
2.4 If Silva & Co Events is completing delivery and/or pick-up, times must be confirmed at least 3 business days in advance.
3. PAYMENT TERMS
3.1 A non-refundable deposit of 50% of the invoice total is required to secure the booking. No Hire Items will be held or reserved until this payment is received.
3.2 A refundable bond is also required and will be calculated based on the type and quantity of Hire Items.
3.3 The bond must be paid prior to or upon collection/delivery of the Hire Items.
3.4 The remaining balance of the invoice is due no later than 7 days prior to the event date.
3.5 The bond will be returned within 5 business days of the Hire Items being returned in acceptable condition.
3.6 Silva & Co Events reserves the right to retain part or all of the bond if:- Any items are missing, damaged, or not returned;- Any items are returned in a condition that renders them unsuitable for future hire;- Cleaning or repair is required.
4. DELIVERY & PICK-UP (If Applicable)
4.1 Silva & Co Events may offer delivery and/or pick-up services for an additional fee, depending on location and availability.
4.2 Delivery/pick-up times must be confirmed in advance and allow a suitable window for set-up and collection.
4.3 The Client must ensure clear, safe, and legal access for Silva & Co Events to deliver and collect Hire Items.
4.4 Additional fees will apply for late night pickups (outside of business hours) or where specialised equipment is required (e.g. venue not accessible via lift, stairs, etc.).
5. RISK, DAMAGE & LIABILITY
5.1 Risk in the equipment passes immediately to the Client when the equipment leaves the possession of Silva & Co Events. The Client is responsible for the care of all items until they are returned.
5.2 The Client agrees to pay the full replacement value for any Hire Items that are damaged beyond repair, lost, stolen, or not returned.
5.3 Any loss or damage must be reported immediately. Reimbursement must be paid within 72 hours and will be based on current pricing and availability of equivalent items. If no equivalent can be sourced, the cost will be as reasonably determined by Silva & Co Events.
5.4 Silva & Co Events accepts no responsibility for injury or harm caused by the use or misuse of any Hire Items.
5.5 Hire Items are not waterproof and must not be left out in damaging weather conditions.
5.6 Once Hire Items have been delivered and set up by Silva & Co Events, the Client assumes full responsibility for their care and condition throughout the duration of the hire period.
5.7 In the event that any Hire Items are returned damaged or are found to be damaged upon collection, Silva & Co Events will document the condition with photographs at the time of collection.
5.8 The Client will be notified within 48 hours of the damage being discovered, and photographic evidence will be provided.
6. WEATHER-RELATED DAMAGE
6.1 The Client is responsible for protecting all Hire Items from weather exposure including but not limited to rain, wind, excessive heat, or humidity.
6.2 Silva & Co Events accepts no responsibility for damage resulting from weather conditions once the items are in the Client's possession or on-site at the Client's event.
6.3 Any weather-related damage to Hire Items will be assessed, and the cost of repair or replacement will be deducted from the bond.
6.4 If items are at high risk of weather exposure, Silva & Co Events reserves the right to refuse delivery unless adequate protection (e.g. shelter, covers, flooring) is confirmed in writing.
7. PHOTOGRAPHY & PROMOTION
7.1 The Client consents to Silva & Co Events' use of event and/or social media photos for marketing and promotional purposes.
8. CUSTOM SIGNAGE & DECALS
8.1 Once a draft design proof for any custom signage or decals has been approved by the Client, all subsequent changes will incur a change fee.
9. CANCELLATION & CHANGES
9.1 Cancellations must be made in writing at least 72 hours prior to the agreed collection/delivery time.
9.2 Cancellations within 72 hours may incur a cancellation fee of 50% of the hire cost.
9.3 Changes to the hire order are subject to availability and must be agreed to in writing.
10. GENERAL
10.1 This Agreement is governed by the laws of New South Wales, Australia.
10.2 Any variations to this Agreement must be in writing and agreed by both parties.
10.3 The Client confirms they are authorised to enter this Agreement and accept the terms